At Velocify, we work directly with global manufacturers to bring you premium keyboards and custom keycaps at the best possible prices. Because our gear is shipped directly from our sourcing partners, we do not accept traditional physical returns or mail-backs.

To ensure you are always taken care of, we offer a Sass-Free Guarantee through partial refunds or free replacements depending on the situation.

1. Changed Your Mind? (The Partial Refund Option)

We want you to love your setup. If you receive your keyboard or keycaps and decide you don't love the color profile, switch weight, or aesthetic vibe, you don't need to worry about paying high return shipping fees to mail it back.

Instead, we offer a 30% Partial Refund:

• How it works: Email us within 15 days of delivery. Tell us what’s up, and we will instantly credit 30% of the purchase price right back to your original payment method.

• The best part: You get a chunk of your cash back, and you keep the product. You can use it as a backup, mod it, or gift it to a friend.

2. Damaged, Defective, or Incorrect Items (100% Covered)

If your order arrives broken, non-functional, or we sent you the completely wrong item, you are covered 100%. You will not have to pay to ship anything back.

• What we need: Contact us at our support email within 7 days of delivery with your Order ID and a quick photo or video showing the issue (e.g., a broken keycap, non-functional lighting, or an incorrect layout).

• The Resolution: Once verified, we will either issue a 100% Full Refund or ship out a Brand New Replacement free of charge.

3. Order Cancellations

Because our automated processing system sends your order straight to our fulfillment partners to get it to you as fast as possible, orders can only be canceled within 2 hours of purchase. Once an order is processed and transit begins, it cannot be canceled, but it remains eligible for our 30% partial refund program upon arrival.

How to Start a Claim

Got an issue or want to trigger a partial refund? We make it easy: 📧 Email: [declancolby13@gmail.com] Please include your Order Number in the subject line, and our team will get back to you within 24–48 hours!